Simmonds Heating and Cooling Pty. Ltd.is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cwlth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
Simmonds Heating & Cooling Pty Ltd (“Simmonds”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, disclose and protect personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
The personal information we collect depends on how you interact with Simmonds and may include:
We generally collect only the personal information reasonably necessary to provide our products and services and to operate our business.
We may collect personal information when you:
Where reasonable and practicable, we collect personal information directly from you. We may also receive information from builders, property managers, manufacturers, suppliers, contractors, advertising platforms or other parties involved in delivering services to you.
Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, measure website performance and understand how visitors interact with our content.
These technologies may collect information such as IP address, browser and device information, pages visited, time spent on the website, referring websites, advertisement interactions and general location information.
Where enabled, we may use analytics and advertising services such as Google Analytics, Google Ads and Meta advertising technologies. These services may use cookies or similar technologies to measure advertising performance, understand website activity and help display advertising that may be more relevant to users.
You can generally control or disable cookies through your browser settings. Disabling some cookies may affect website functionality.
Where permitted by law, we may use personal information to communicate information about Simmonds products, services, promotions or offers that may be relevant to you.
You can opt out of direct marketing at any time by using an unsubscribe option provided in a communication or by contacting us using the details at the end of this Policy. We will action opt-out requests within a reasonable period.
We may disclose personal information where reasonably necessary to:
We do not sell personal information.
Some technology, cloud hosting, analytics, advertising or software providers used by Simmonds may store or process information outside Australia. The countries in which information is stored or processed may vary depending on the service provider and its infrastructure.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps required by applicable privacy law to ensure the information is appropriately protected, subject to any lawful exceptions.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Security measures may include physical, administrative and technology safeguards appropriate to the nature of the information being held.
Access to personal information is limited to people who reasonably require it to perform their duties. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to legal, accounting, warranty, contractual and record-keeping requirements. Customer files may be retained for at least seven years where required or appropriate for these purposes.
If we become aware of a suspected data breach, we will investigate and respond appropriately. Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
Sensitive information receives additional protection under Australian privacy law and may include health information, biometric information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, trade union membership and criminal records.
Simmonds does not generally require sensitive information to provide heating and cooling services. If sensitive information is collected, we will handle it in accordance with applicable privacy law.
You may request access to personal information we hold about you and may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before providing access or making a correction.
In some circumstances permitted by law, we may refuse access or limit the information provided. Where appropriate, we will explain the reason for doing so.
From 10 December 2026, additional transparency requirements apply to APP entities that arrange for a computer program to use personal information to make, or substantially and directly assist in making, a decision that could reasonably be expected to significantly affect an individual’s rights or interests.
If Simmonds uses personal information in this type of automated decision-making, we will update this Privacy Policy to include the information required by the Privacy Act, including the kinds of personal information used and the kinds of decisions made or substantially assisted by the computer program.
If you have a question, concern or complaint regarding your personal information or this Privacy Policy, please contact us. We will review privacy complaints and respond within a reasonable period.
Business | Simmonds Heating & Cooling Pty Ltd |
Address | 1084 South Road, Edwardstown SA 5039 |
Phone | (08) 8377 5888 |
admin@sraac.com.au | |
Privacy regulator | Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au |
We may update this Privacy Policy from time to time to reflect changes in our business, technology, information-handling practices or legal obligations. The current version will be published on our website with the date it was last updated.
